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Important Information for Call Centres

Due to the fraud in the call centre industry, all call centers must ensure that they are able to comply with the following requirements:

• Company documents
• Proof of company trading address
• Copies of Identity documents for all Directors/Members
• Proof of address for all Directors/Members
• Products being sold (Please indicate if you are the owner of the products)
• If you are not the owner of the products, contracts to support authority to sell on behalf of needs to be supplied as well as underwriters full contact details
• An indication of what type of mandates are being used (signed or voice mandates)
• A sample of mandates will be required
• A copy of the documentation that is sent to clients
• Cancelation Policy
• Indication of how leads are generated? If bought all the relevant information of your buying source
• 3 Month unpaid ratio from current debit order service provider
• 3 Month dispute ratio from current debit order service provider
• 3 Months of bank statements